Imperfection — Return & Refund Policy
Last Updated: August 21, 2026
At Imperfection, we want you to love your order. Because our products may be made specifically for you, we have a few guidelines regarding returns, exchanges, and refunds.
1. Returns
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return, your item must:
- Be unworn and unused
- Be in its original condition
- Have the original tags attached, if applicable
- Be returned with proof of purchase
Items that are worn, washed, damaged, altered, or returned without their original condition may not be eligible for a refund.
2. Final Sale Items
Certain items may be marked Final Sale and cannot be returned or exchanged.
Sale items, promotional items, digital products, and gift cards are considered final sale unless otherwise stated on the product page.
3. Exchanges
We currently offer exchanges only for eligible items that are returned within 14 days of delivery and meet our return requirements.
If you need a different size, we recommend contacting us as soon as possible because replacement items are subject to availability.
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If the issue is confirmed to be our error, we will work with you to provide a replacement or appropriate resolution at no additional cost.
5. Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method.
Please allow your payment provider additional processing time for the refund to appear in your account.
Original shipping costs are generally non-refundable, unless the return is due to an error on our part or the item arrived defective.
6. Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or the incorrect item was sent.
We recommend using a trackable shipping service when returning an item. Imperfection is not responsible for items lost during return shipping.
7. How to Start a Return
To request a return, contact us through our customer service contact listed on our website with:
Subject: Return Request — [Order Number]
Please include your order number and the reason for your return.
Do not send items back without receiving return instructions first.
8. Order Cancellations
Because orders may begin processing shortly after purchase, cancellation requests must be submitted as soon as possible.
Once an order has entered processing or production, we may be unable to cancel or modify it.
9. Digital Products
Due to the nature of digital products, all digital product purchases are final and non-refundable once the product has been accessed or downloaded, except where required by applicable law.
If you experience a technical issue accessing your purchase, please contact us so we can help resolve the issue.
10. Questions
If you have questions about our Return & Refund Policy, please contact Imperfection through the customer service information provided on our website.
Imperfection
Progress doesn’t have to be perfect.